I am going to a wedding in September and recently I decided to face my wardrobe issue head on... I don't have anything to wear.
I have some nice-ish dresses from when I used to go to work Christmas parties when I had 0 kids and 1 kid... but I am fairly sure I haven't bought a new "occasion" dress since 2020 and it turns out the pre-2020 dresses don't exactly fit my post 2020 and 4 kid figure.
I decided to use ChatGPT to help me find a dress. I told it my age and shape and wedding location and it gave me some suggestions which were pretty good! I ordered 5 dresses from Hobbs, mostly on sale, but not particularly cheap.
4 dresses arrived and one was great - thanks ChatGPT!
Twitchell Linen Dress - Winner!
The Katalena was a bit big and not as nice as the other one, so I reached out to customer service to ask what I should do. They suggested I send everything back and they'll refund me. Unfortunately while on their chat support I did some googling and found the internet was full of people waiting months for returns to be processed and I got a bit worried about sending it back, especially as it wasn't the dress on the receipt. I asked if I could just have a refund for the dress I didn't receive, which they did authorize, and asked me to send the other dress back with my returns
After reading reviews I decided to instead return the other dresses in store, which was a 5 mile bike ride away and a bit of faff. Because I hadn't had a refund for the dress I didn't want to take the wrong dress back and then get no refund and have no dress, so I returned the others.
A week later I did get my refund for the dress I haven't received. So now I am one dress up.
I should be a good person and try and return it, but I will need to reach out to customer service again, or cycle into town to drop it off. There is also a £2 fee for returning things online, so if I reach out to customer service they may ask me to pay the return fee, which feels a bit crappy after they sent the wrong dress. They may not.
Also, their returns chat takes AGES.... like 45 minutes.
The easiest and most morally wrong thing is to keep the dress.
Also, the dress I'm keeping is now £15 cheaper online than it was 2 weeks ago when I first ordered it. I realize that this doesn't really affect what I do with the other dress but it is annoying.
And the Carolyn dress they didn't send is now in stock, and also £15 cheaper!
So, internets, bloggo friends... what would you do? Am I a bad person for considering keeping the dress they sent? Or when I'm next in town in a few months I can give it back to the store then? Or do I spend the time to reach out to customer service and maybe pay for the return and also ask if I can have the markdown price of the other dresses? Or should I take this straight to ChatGPT since that's who got me in the mess in the first place?
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